FAQ – getsambapay.com

FAQ

All your
questions
in one place

Sambapay in general

1. Who is Sambapay?

Sambapay is a Singapore-based POS payments company and an authorized Independent Sales Organization of Fiserv, a Fortune 500 global payment infrastructure provider. We combine local service with world-class processing technology.

2. What types of businesses do you support?

3. What card brands do you support?

4. How does your pricing work?

5. How long does it take to switch to Sambapay?

6. Will there be any downtime during installation?

7. Do I have to pay cancellation fees to my current provider?

8. Why switch from my current provider?

Questions about POS terminals and more…

1. What types of payment terminals does Sambapay offer?

2. Can I accept contactless payments with your terminals?

3. Which card networks are supported?

4. How does your pricing work?

5. Do the terminals require WiFi or internet connection?

6. How long does it take to install a POS terminal?

7. Do I need to change my existing POS system?

8. Are the terminals secure?

9. What happens if my terminal has an issue?

Frequently asked questions about card payments

1. What card networks can I accept with Sambapay?

2. Do you support contactless payments?

3. Are contactless payments secure?

4. How fast are card transactions processed?

5. Can I accept international cards?

6. Are there limits for contactless payments?

7. What happens if a transaction is declined?

8. Can I track my card payment activity?

About settlements with Sambapay

1. How long does it take to receive my funds?

2. How often are settlements processed?

3. Where are settlement funds deposited?

4. Can I see which transactions are included in a settlement?

5. How do I track my settlements?

6. What happens if a transaction is refunded?

7. Are there delays for international card payments?

8. Can I reconcile settlements with my accounting system?

9. What should I do if I notice a discrepancy in a settlement?

Questions about industries Sambapay works with

1. What types of businesses can use Sambapay?

2. Can retail stores use Sambapay terminals at the checkout counter?

3. Are Sambapay terminals suitable for restaurants and cafés?

4. Can clinics and healthcare providers accept card payments  with Sambapay?

5. Do beauty salons and spas benefit from mobile terminals?

6. Can gyms and fitness studios process membership payments?

7. Can service businesses accept payments on the go?

8. Do I need different payment systems for different industries?

9. Can businesses accept international card payments?

10. How do I know if Sambapay is right for my business?

Questions about pricing

1. How does Sambapay pricing work?

2. What is the typical card transaction rate?

3. Are there any hidden fees?

4. Do I need to pay for the POS terminal?

5. Is there a contract or minimum commitment?

6. When do I receive my payouts?

7. Which cards are included in the pricing?

8. Does pricing change depending on my industry?

9. Are there volume discounts?

10. How do I get a pricing quote for my business?

Still have questions?

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LAUNCHING 2026

We are currently preparing our launch in Singapore.

If you are a business owner looking for a modern payment solution,  we would love to speak with you.

Join the early merchant list to speak with our team and get ready for launch.

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All your questions in one place